Collections Policy

Filing Claims

Paying your bills at Physio Physical Therapy and Wellness

  • We file most health insurance claims for you.
  • To allow us to file your claims, you must complete the Assignment of Benefits form when you register for services at one of our facilities.
  • It is your responsibility to contact your insurance company if they do not pay as you expect.

For Medicare:

  • We will file your Medicare Part B and supplemental insurance claims.
  • Some claims will be sent from Medicare to your supplemental insurance. So, you must notify Medicare of any changes in your supplemental insurance company.
  • Medicare payments will be sent directly to Physio.
  • You will receive an explanation of your Medicare benefits directly from Medicare

Paying Your Bills

A statement will be sent for balances that are your responsibility. Payment is due upon receipt of your bill.

You can pay your bill in person, by mail or over the phone.

  • To pay your bill by phone, please call (828) 348-1780, Monday-Friday, and have your credit card ready.
  • Pay by mail to: Physio Physical Therapy and Wellness, PO Box 18806, Asheville, NC 28804.

Payment Options:

  • Cash. You may pay your bill with cash at any of our facilities.
  • Credit/debit card. We accept MasterCard, Visa, Discover or American Express.
  • Check

What happens if I can’t pay my bill in full?

For payment plan options, please call us at (828) 348-1780 or stop by to speak with a client representative. Physio must approve your payment plan in order to prevent your account from being referred to one of our partner collection agencies.

If you do not have insurance, you may be eligible for discounted services. For more information contact one of our patient representatives today.

What happens when your account is past due?

We will print past-due notices on your statement. If you do not contact us within 14 days to resolve your unpaid bill, we may:

  • contact you by telephone
  • request a face-to-face appointment
  • send collection letters and emails

If we do not hear from you within 30 days of initial statements being mailed, we may:

  • refer your account to an outside collection agency (which may report your unpaid balances to a credit reporting agency)
  • take legal action as permitted by law which could include the following: money judgments, wage garnishment and property liens (additional fees apply)
  • additional fees and interest (18% monthly) applied to your balance

We are here to help you, please call us if you have any questions or concerns about your balance at (828) 348-1780.