Training 2

TRAINING                  Activation Sample

 All Personnel

Fee Slip Prospective Patient Activation Misc.
How to use a fee slip

Facility fee schedule

 

FAQ 
(very important lesson)

Cash Pay (no insurance)
Insurance: High Deductible
Insurance: Out-of-Network
Insurance: In-Network

Confrontation

 Physical Therapists

General Procedures Loyalty Misc.
Job Description
Staff Supervision
State Regulations
 
Initial Evaluations
Treatment Planning
Documentation
Re-evaluations
Discharging
Communicating
Loyalty guidelines

 

Orientation of Position
Confrontation

 Receptionists

General Procedures Loyalty Misc.
Job Description Greeting
Scheduling:   NP    Reg
Collecting co-pays
Deductibles/Coinsurances
Communicating
Loyalty guidelines

 

Orientation of Position
Confrontation

 Aides/Techs

General Procedures Loyalty Misc.
Job Description
State Regulations
 
Education
Exercises
Manual techniques
Communicating
Loyalty guidelines
Terminology
Levels of competency

 PTA’s

General Procedures Loyalty Misc.
Job Description
State Regulations
 
Education
Exercises
Manual techniques
Communicating
Loyalty guidelines
Terminology
Levels of competency

Admin

General Billing Collections Activation
Job Description
 
Modifiers
Appealing denials
NSF’s  

Marketing

General MD’s Community Competitors
Job Description
 
 

Contact Log
Community Outreach Program

 

830Laser Test

Basic
Advanced